Welcome to 2025 Online Ground School

Please review the videos under each section below and take the associated test. Everyone must complete the Ground Support Staff section. Other sections should be completed as appropriate.

The briefings and tests in this section must be completed by all ground school attendees.
Tour 2024 - Review
view the briefing
Tour 2025 - Schedule Review
view the briefing
Tour 2025 - Crew Scheduling Application
view the briefing
Take the test
Tour 2025 - Crew Scheduling App Demo
view the demo
Tour 2025 - Tour Policy Review.
Unit Manual Chapter 8
Take the test
Tour 2025 - Emergency Response Plan Review
View the ABAZ ERP Document
Take the test
Tour 2025 - Aircraft Launch and Recovery
view the briefing
Take the test
Tour 2025 - Check-in and Flight Operations
view the briefing
Take the test
Tour 2025 - POS System Review
view the briefing
Take the test
Tour 2025 - Heat Ilness Prevention
View the Briefing
Take the test

The videos and tests in this section are required for all Ride Coordinators. If you are interested in being certified as a Ride Coordinator, you should complete this section. It is highly recommended that you complete this section in the order presented.
Duties, Processes, and SOPs
View the briefing
Take the test
Online Ride System - Overview
Watch the Video
Take the test
Online Ride System - Adding a New Flight
Watch the Video
Take the Test
Online Ride System - How Customers Book Seats
Watch the Video
Take the test
Online Ride System - Adding a New Booking via the back-end
Watch the Video
Take the test
Online Ride System - Rebooking a pasenger
Watch the Video
Take the test
Online Ride System - Upgrading/Downgrading a Passenger
Watch the Video
Take the test
Online Ride System - Processing Cancellations and Requesting Refunds
Watch the Video
Take the test
Desktop tools - Flightboard & RC Automation
Watch the Video
Take the test

The briefings and tests in this section are required for all Certified FLMs. Briefings specific to a particular aircraft are required if you are certified on that aircraft. If you are interested in becoming a FLM, it is recommended that you complete this section. Additional training is required to become certified as a FLM.
FLM Policy/Certification Review - Review Chapter 6 Section 6010
Unit Manual Chapter 6
Take the test
Standardized Briefing
View the Briefing
Take the test
Emergency Exit Review - B-17
Watch the Video
Emergency Exit Review - B-25
Watch the Video